Help Center / FAQ's

FAQ's

Fox Racing does not accept sponsorship requests at this time.

Nothing makes us happier than seeing folks show off their Fox love to the world. To get a free sticker, simply send a self-addressed, pre-stamped envelope to the address below, and we'll send you one. (The pre-stamped envelope bit is important, so don’t forget that part!)

Attn: Rider Support
Fox Head, Inc.
16752 Armstrong Ave.
Irvine, CA, 92606
We get asked this question a lot. No, we don't—but you can contact Fox Shocks at (800) 369-7469, or you can email them at info@ridefox.com
Our support team is available Monday to Thursday, 7 AM to 5 PM, and Fridays 7 AM to 4 PM PST. Find the chat widget at the bottom left of our website.

We apologize for the inconvenience with your order. To track your shipment, please use the following resources:

Canadian Orders: 1-866-607-6301 (for orders shipped with Canada Post)

US Orders (including US territories and APO/FPO):

International Orders: International customers within Europe, contact customerservice.eu@foxracing.com and those from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan, contact intlcustomerservice@foxracing.com.

Fox Racing's customer service hours are Monday-Thursday, 7 AM to 5 PM, and Fridays 7 AM to 4 PM PST
You can update your email address by following the steps below:

1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.
You can update your account password by following the steps below:

1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.
Please fill out all fields on our Account Register page to create your Fox Racing account now.
You can view your order history by following the steps below:

1. Log in to your account
2. Hover over your profile icon
3. Click Order History.
Yes. Having an account on the Fox website allows for faster and easier checkout, quick access to your order history, and quicker customer service.
Yes, you will have the option of using your PayPal account during checkout. Simply click on the PayPal button and proceed through the checkout options.
Visa, Mastercard, Amex, Discover, Fox Racing eGift Card, Diners Club, PayPal, Apple Pay and Klarna. Learn more about Klarna interest-free installment payments.
Yes, you will have the option of using your Apple Pay account during checkout, directly in the cart, or on the product page itself. Simply click on the Apple Pay button on a compatible mobile device or the web in Safari and proceed through the checkout options.
Yes, we use a tokenized system so no credit card information is stored in our systems.
Yes, we charge sales tax for all qualifying states.
Your card will be authorized upon placing the order and the authorization will settle upon shipping your order. When an order contains a the purchase of a Digital Gift Card, the value of the Digital Gift Card will be settled upon placing the order.
At Fox, we offer three goggle models. The sport-level Main, the race-level Airspace, and the pro-level Vue.

1. Main Goggles provide the best value on the market. A wide viewport, exceptional comfort, and VLS compatibility give you the essentials you need to excel.

2. Airspace Goggles include all Main features plus an outrigger system for improved comfort and fit.

3. The Vue Goggles provide the widest field of view, increased impact resistance, and a quick change lens system.

Want to learn more? Check out our Goggle Guide for a side-by-side comparison.

Ready to shop? Explore our full goggle collection.
At Fox, we offer five distinct motocross gear set styles. Each of these collections delivers a unique benefit to serve a specific riding need.

1. 180 provides the essential style, comfort, and coverage you need to ride.

2. 360 is pro-level racing gear that puts durability first to offer dependability, lap after lap.

3. Flexair is pro-level racing gear that maximizes mobility for a near limitless range of motion on the bike.

4. Airline is specifically designed to improve breathability and comfort in hot riding conditions.

5. Legion is designed for riding off-road. Durability, weather-resistant features, and on-body pocketing for storage make it ideal for trail riding.

Want to learn more? Check out our Moto Racewear Guide for a side-by-side comparison.

Ready to shop? Explore our full racewear collection.
Racewear (Jersey & Pants): Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent.

Guards: Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.

Gloves: Machine wash, gentle cold, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.

Helmet Pads: You will need to put these parts into a washing bag and wash them using the “gentle” or “hand-wash"" setting. A mild detergent is fine to use and an antimicrobial detergent will help to remove the smell. Be sure to wash at a low temperature.
Yes, we offer a wide range of original Fox Racing spare parts online to support your helmets, guards, goggles, and boots.
Click on the appropriate category from the options below, then select the product category for the spare parts you need.

Browse Motocross Parts
Browse MTB Parts
Fox offers several gloves to address your unique needs on the mountain bike, from lightweight to fully armored. We detail three of our most popular styles below.

1. Ranger Gloves set the standard with a light 4-way stretch construction and touchscreen capability.

2. Defend Gloves offer more coverage through the use of D3O® impact-absorbing armor, durable fabrics, and TPR plated armor.

3. Flexair Gloves offer the most bar feel and breathability in our line, giving you the real-est feel of your levers.

Want to learn more? Check out our MTB Glove Guide for a side-by-side comparison.

Ready to shop? Explore our full mountain bike glove collection.
We have several gloves to address your unique riding needs, from fully armored to weatherproof, and everything in between. We detail three of our most popular styles below.

1. The Flexair Gloves are your go-to for maximum breathability, mobility, and bar feel.

2. The Dirtpaw Gloves are a Fox staple. With lightly armored knuckles, double-layer palm, and venting, there are not many situations where these gloves won't excel.

3. The Bomber LT Gloves balance lightweight feel and protection. Premium D3O® knuckle guards offer world-class impact protection, while a single-layer palm grants you an exceptional bar feel.

Want to learn more? Check out our Moto Glove Guide for a side-by-side comparison.

Ready to shop? Explore our full dirt bike glove collection.
At Fox, we offer five dirt bike boot models.

1. Instinct Boots: Pro-level motocross boots. Benefit: Best-in-class grip, mobility, and protection.

2. Motion Boots: Performance motocross boots. Benefit: Best-in-class grip, mobility, and protection.

3. Motion X Boots: Performance off road/trail boots. Benefit: Best-in-class off road grip, mobility, and protection.

4. Comp Boots: Essential motocross boots. Benefit: Maximum durability and essential features.

5. Comp X Boots: Essential off-road/trail boots. Benefit: Maximum durability and essential off road features.

Check out our Moto Boot Guide for a side-by-side comparison.

Ready to shop? Explore our full dirt bike boot collection.
You can find all of our sizing information, including charts, on our Size Guide page.
At Fox, we offer three dirt bike helmet models. The sport-level V1, the race-level V2, and the pro-level V3 RS.

1. Our V1 helmet is a no-brainer for those looking for something dependable and affordable. It is available in our greatest range of sizes and color options.

2. The V2 helmet makes pro-level features more attainable. It features technology like MIPS™, a dual-density EPS, and MVRS.

3. The V3 RS helmet provides a zero-compromise approach to performance and comfort, making it the top choice for advanced motocross athletes.

Want to learn more? Check out our Moto Helmet Guide for a side-by-side comparison.

Ready to shop? Explore our full dirt bike helmet collection.

You can return your order within 28 days of receiving it for a refund. Upon starting a return, you have 14 days to ship the product back using the provided return label to receive a refund. Items must be unused, unwashed, and in their original packaging with all original tags attached and protective inner liners intact. Please return items in a separate shipping box as attaching the return label directly to the original packaging isn't allowed. If the product or its original packaging is damaged, it cannot be returned.

US Order Returns

There's an $8.99 return fee. To start your return, click "Start a Return" below. Log in or enter your order details to begin the process.


Start a Return

International Order Returns

For orders made within Europe, contact customerservice.eu@foxracing.com, note that return costs (6.99€) will be deducted from your refund. To initiate a return for orders placed on foxracing.com from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan, please email intlcustomerservice@foxracing.com with your order number and a list of the items you'd like to return. Please note, you will be responsible for covering the return shipping costs.

Once your package is received by our warehouse, it may take up to 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
We currently do not offer free return shipping labels. For US consumers, log in to your account and view your order to access your label. International consumers, please email intlcustomerservice@foxracing.com.

If you are not 100% satisfied, you can return your order within 28 days of receiving it for a refund. Upon starting a return, you have 14 days to ship the product back using the provided return label to receive a refund. Items must be unused, unwashed, and in their original packaging with all original tags attached and protective inner liners intact. Please return items in a separate shipping box as attaching the return label directly to the original packaging isn't allowed. If the product or its original packaging is damaged, it cannot be returned.

Visit our Return Policy page for more details.

We process orders within 24 business hours. Delivery time depends on your location and shipping method. Visit our Shipping information for details on shipping times and delivery days.

Using your order number and email address, you can Track your order online. You will also receive order and shipping confirmations via email.

Using your order number and email address, you can Track your order online.


You will also receive order and shipping confirmations via email.

Once your returned package is received by our warehouse, it may take 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
Unfortunately, at this time, we are unable to make any changes to an order after if it has been placed; however, if you contact us before the order has been processed, we may be able to cancel the order, allowing you to make a new order with the needed updates.

US Orders: You can cancel most US orders before they enter fulfillment by emailing customerservice@foxracing.com with your order number and cancellation request.

International Orders: For international customers within Europe, you can cancel orders that haven't entered the fulfillment process yet. Please contact customerservice.eu@foxracing.com to cancel your order. For international customers who placed orders on foxracing.com from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan, unfortunately, cancellations for international orders are not currently available after submission. For more information, please contact intlcustomerservice@foxracing.com.

We do not offer direct exchanges. To exchange an item, please return it for a refund following our return policy, then place a new order for the desired item.
You will receive an email 21-30 days after your purchase with a chance to review the items you have purchased, and you can also leave a review right on the product page, online.

We offer price adjustments on items that go on sale or receive a price change within 14 days of your purchase date on foxracing.com.

How to Request an Adjustment:

  • US Customers: Email customerservice@foxracing.com with your order number.
  • International Customers from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan: Email intlcustomerservice@foxracing.com with your order number.
  • International Customers Within Europe: At this time, we do not match prices on any products. Sorry for the inconvenience.

Price adjustments are not available for purchases made after a sale ends. In-store purchases cannot be adjusted based on online exclusive sales, and vice versa.

Your Fox product is warranted against manufacturing defects for one year from purchase, unless specified by local requirements. This warranty covers the original purchaser only and excludes damage caused by misuse, accidents, or improper care. Fox does not offer warranties on products purchased from unauthorized sellers. This warranty does not cover normal wear and tear or consequential damage. Visit our Warranty page for more details.

If you suspect a manufacturing defect, you can submit a claim.

We process orders Monday to Friday. Orders placed on weekends or holidays will be processed the next business day. Please allow 5-7 business days for order processing.

For faster delivery, choose expedited or express shipping and order before 1 PM PT for same-day processing. Shipping times are estimates and may be delayed due to weather or carrier issues.

You can find a full list of shipping details on our Shipping Info page.

We ship to PO Boxes and APO/FPO addresses via USPS. Please note that delivery may take longer than standard shipping, and expedited options are unavailable.

Enjoy free standard shipping on orders over $99 within the contiguous United States. Exclusive shipping promotions are often offered to our email and SMS subscribers. Sign up to be the first to know about these special offers.

Current offers can be found on our current promotions page.

Shipping costs vary based on your location and delivery speed. Visit our shipping page for more details.
We ship to PO Boxes and APO/FPO addresses via USPS. Please note that delivery may take longer than standard shipping, and expedited options are unavailable.
We ship worldwide to select countries. Customers in these regions will be prompted to choose their country when visiting the site. For some countries, we partner with ESW to process payments and fulfill orders.

We process orders within 24 business hours. Delivery time depends on your location and shipping method. Visit our Shipping information for details on shipping times and delivery days.

 

Using your order number and email address, you can Track your order online.

You will also receive order and shipping confirmations via email.

We don't currently offer backorders. If an item is sold out but expected to be restocked soon, you can sign up to be notified when it's available.

The best way to find the best fit for you is to check a Fox Size Chart.

Our products sell out quickly. To be the first to know about restocks and new releases, sign up for our emails. You can subscribe at the bottom of our homepage or during checkout.
We do not offer price matching. Our products should be priced consistently across all authorized retailers.

We have physical stores in Irvine, CA, Pala, CA, and Bentonville, AR. Our Irvine store hours match Fox headquarters holiday schedule.

Can't make it to one of these locations? Use our Dealer Locator to find a store near you.

We offer price adjustments on items that go on sale or receive a price change within 14 days of your purchase date on foxracing.com.

How to Request an Adjustment:

  • US Customers: Email customerservice@foxracing.com with your order number.
  • International Customers from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan: Email intlcustomerservice@foxracing.com with your order number.
  • International Customers Within Europe: At this time, we do not match prices on any products. Sorry for the inconvenience.

Price adjustments are not available for purchases made after a sale ends. In-store purchases cannot be adjusted based on online exclusive sales, and vice versa.

You can sign up for all Fox Racing alerts on our Join Fox page. Here you will able to sign up for both SMS and/or Email messages.
A cookie is a small amount of data that’s sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

You need to enable cookies on your browser to enjoy all the shopping features on the Fox Racing website. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your account information. If you share your computer with others and you don’t want them to have access to your account information, remember to log out of your Fox account before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page. For more information about how we use cookies, See Our Privacy Policy.
If you’d prefer not to receive emails from Fox, simply click the unsubscribe link found in the footer (at the bottom) of any Fox promo email in your inbox, and we’ll take you off the list.
Foxracing.com

Gift Cards purchased on Foxracing.com are active when the Gift Card email is delivered. Gift Cards are valid at Foxracing.com only.

In Store

Gift Cards purchased in a Fox Racing retail store are ready for gifting and may take up to 4 hours for activation. Retail Gift Cards are valid in store only.

Foxracing.com

eGift Cards can be applied at checkout on foxracing.com during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.

In Store

Gift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.

The purchase value of eGift Cards does not apply towards minimum promotional thresholds. eGift Cards to not incur shipping fees and are not included in the order totals to meet promotional thresholds.

Gift Cards and eGift Cards are nonrefundable. Once purchased, you may not return or cancel. Gift Card and eGift Card sales are final.

Apply your eGift Card at checkout on foxracing.com by entering the eGift Card number and PIN during payment.

Only one eGift Card can be used per order. eGift Cards cannot be redeemed at Fox Retail stores or on international orders fulfilled by ESW.

Gift Cards purchased through Fox Racing retail stores can be redeemed in stores. They cannot be redeemed online at this time.

eGift Cards will be emailed to the recipient at time of purchase.

eGift Cards will not be replaced if lost, stolen, destroyed, or used without your permission. Fox is not responsible if a eGift Card is lost, stolen, destroyed, or used without your permission. eGift Cards have cash value and should be safeguarded accordingly.

Visit our Terms & Conditions page for full eGift Card information.

Foxracing.com

eGift Cards can be purchased at foxracing.com/gift-card. Simply fill in required fields including Your Name, Recipient Name, and Recipient Email, select your gift card value amount, click Add to Cart and proceed to checkout.

In Store

Gift Cards can be purchased at Fox Racing retail stores.

For online eGift Cards, visit Gift Card Balance and enter your eGift Card number and PIN. The displayed balance is an estimate and may take a short while to update after online purchases.

For Retail store cards, visit any Fox Racing store and have an associate check your balance. You can also call the number printed on the back of your gift card.